Now call centers can make Nice on phone:

On the other hand, there's a bright side to this new technology. If you're not getting anywhere with a service rep, all you need to do is start cursing your head off. A supervisor will be on the phone within moments.

There must a way to level the playing field between customers and the BigCo. I'd like to find better ways to aggregate information about how customers are being treated (perhaps in near real time) by various companies so that we can make buying decisions that reward good players and punish recalcitrant big companies that stonewall consumers.