Amen:

I'm off to NYC - let's hear it for Amtrak! - to give a talk to customers of Pitney-Bowes about why documents aren't really containers of information. Why would we ever think that they were? Perhaps because we've viewed ourselves as containers of information. Plus, we've recently managed to informationalize all of business. But, you know what? Information isn't really the lifeblood of business. Lifeblood is the lifeblood of business.

Of course, I'll probably rewrite the whole thing on the train ride down. [Joho the Blog]